Etisalat subscribers at Uyo customer forum

As the leading customer-centric telecommunications brand in Nigeria, Etisalat has made a conscious effort to always receive feedback from its customers regarding its products and services. In a direct demonstration of this leadership, Etisalat hosted its subscribers to a Customer Forum at Uyo, the Akwa Ibom State capital.


Explaining the rationale behind these regional feedback sessions, Director, Brand and Experience, Etisalat Nigeria, Elvis Ogiemwanye, said

“We are always eager to understand how best to serve and satisfy our customers. The Etisalat Customer forum enables us to meet with them, hear their views on our offerings, products and services and then respond to these needs in the best ways that would have positive impact on their lifestyles.”

Etisalat began the customer forum in 2010 with the objective of engaging with customers and receiving feedback on its quality of service as well as product propositions and services. Since inception, the forum has hosted customers in Lagos, Abuja, Port Harcourt, Calabar, Enugu, Benin, Ibadan, Kaduna, Warri, Onitsha and Akure. The Forum is a true reflection of the value Etisalat places on its customers and how eager the company is wants to help them achieve more in life. 

More photos below...